Term and Conditions

1. Introduction & Our Philosophy

Victorian Plumbing Shop serves design-conscious homeowners and commercial specialists worldwide with premium bathroom solutions. Our terms reflect our commitment to clarity, quality, and customer satisfaction in every transaction.

2. User Obligations and Responsibilities

By using our website and services, you agree to:

• Provide accurate, current, and complete information during account creation and checkout
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes and in accordance with these terms
• Not attempt to gain unauthorized access to any part of the website or our systems
• Accept responsibility for all activities that occur under your account
• Ensure that any products purchased are suitable for your intended use and meet local installation requirements
• Inspect products upon delivery and report any damage or discrepancies within 48 hours

3. Products and Services Description

3.1 Product Range

We specialize in premium bathroom fixtures and accessories including:

• Toilet Systems: Back to Wall Toilet Units, Close Coupled Toilets, Comfort Height Toilets, Japanese Toilets
• Bathroom Suites: Complete bathroom solutions and Cloakroom Suites
• Bathroom Furniture: Vanities, storage units, and complete Bathroom Furniture Packs
• Accessories: Brushed Brass Bathroom Accessories, Chrome and Grey Toilet Brush Holders, and complementary fixtures
• Commercial Solutions: Commercial Bathrooms and Toilets for business applications
• Support Items: Bathroom Spare Parts and replacement components

3.2 Product Information

We make every effort to display products accurately, including descriptions, images, and specifications. However, slight variations may occur due to manufacturing updates or photographic limitations. Product availability is subject to change without notice.

3.3 Service Area

We ship worldwide excluding Asia and certain remote regions. Customers are responsible for ensuring products comply with local regulations and building codes in their destination country.

4. Orders and Payment Terms

4.1 Order Process

1. Selection of products and addition to cart
2. Provision of accurate shipping and billing information
3. Selection of preferred shipping method
4. Payment authorization and confirmation
5. Order processing within 1-2 business days
6. Dispatch notification with tracking information

4.2 Pricing and Payment

All prices are displayed in British Pounds (£) and include VAT where applicable. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely at checkout. Your card will be charged when the order is placed. We reserve the right to refuse any order and to correct pricing errors that may inadvertently occur.

4.3 Order Acceptance

Order confirmation does not constitute acceptance of your order. We reserve the right to cancel any order before dispatch. In such cases, you will receive a full refund.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation. You will receive notification with tracking details once your order ships.

5.2 Shipping Options

We offer two primary shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx. Estimated delivery: 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50 via EMS. Estimated delivery: 15-25 business days after dispatch.

5.3 Delivery Considerations

Delivery times are estimates and may be affected by customs procedures, local holidays, or unforeseen carrier delays. You are responsible for:

• Providing accurate and complete shipping address
• Any customs duties, taxes, or import fees in your country
• Inspecting products upon delivery and reporting issues within 48 hours
• Ensuring someone is available to receive the delivery

5.4 Risk and Ownership

Risk of loss or damage to products passes to you upon delivery. Ownership transfers when we receive full payment.

6. Returns, Refunds and Exchanges

6.1 Return Policy Summary

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging, and in resalable condition
• Process: Contact us first for Return Authorisation (RA) number
• Refund Timeframe: 5-10 business days after we receive and inspect return
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is customer’s responsibility unless item is faulty

6.2 Non-Returnable Items

For hygiene, safety, and product integrity, the following are non-returnable unless faulty:

• Bathroom Accessories that are personal hygiene items with broken seals
• Opened Bathroom Spare Parts or custom order items
• Any installed, used, or unsealed product
• Custom-made or specially ordered items

6.3 Refund Details

Refunds are processed to original payment method within 5-10 business days after we confirm returned items meet our conditions. Original shipping fees are non-refundable.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Victorian Plumbing Shop or our licensors and is protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our trademarks or logos without authorization
• Use any automated systems to extract data from our website
• Create derivative works based on our website content

Limited permission is granted to electronically copy and print hard copies of pages for personal, non-commercial use related to placing an order with Victorian Plumbing Shop.

8. Liability Limitations

8.1 General Limitations

To the fullest extent permitted by law, Victorian Plumbing Shop shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use or inability to use our website
• Losses resulting from events beyond our reasonable control
• Incorrect product selection or installation by the customer
• Any third-party actions or services

8.2 Maximum Liability

Our total liability for any claim related to these terms or your use of our website shall not exceed the purchase price of the products in question.

8.3 Product Use and Installation

Products are intended for professional installation by qualified personnel. We are not responsible for:

• Improper installation or misuse of products
• Damages resulting from incorrect installation
• Product compatibility with existing plumbing systems
• Local code compliance in your jurisdiction

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your information. By using our services, you consent to such processing.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage customers to contact us directly to resolve any issues before pursuing formal proceedings.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact Information