Privacy Policy

At Victorian Plumbing Shop (linkstoilet.com), we believe that creating your perfect bathroom sanctuary should be an inspiring and secure journey. Just as we meticulously design our premium bathroom solutions—from sophisticated Back to Wall Toilet Units to elegant Brushed Brass accessories—we approach your privacy with the same commitment to excellence, security, and sophistication.

This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with our services. We cater to a global community of design-conscious homeowners, commercial developers, and renovation specialists, and we are dedicated to protecting your data with the same precision we apply to our product curation.

1. Who We Are & Our Data Controller

Victorian Plumbing Shop
30 Grainger St, Newcastle upon Tyne, GB CH3M 1DE
For privacy-related inquiries, please contact: [email protected]

2. Information We Collect

To provide our seamless service and secure payment experience, we collect information that falls into the following categories:

A. Information You Provide Directly

• Identity & Contact Data: Name, billing/delivery address, email address, telephone number.
• Financial & Transaction Data: Payment details (processed directly by our secure partners like PayPal, Visa, MasterCard), order history, and purchase records. We never store your full payment card details on our servers.
• Profile & Communication Data: Account password, preferences, feedback, survey responses, and your correspondence with us.

B. Information Collected Automatically

• Technical & Usage Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our site.
• Website Interaction Data: Pages viewed, products browsed (e.g., Bathroom Furniture Packs, Japanese Toilets), page response times, download errors, and navigation paths.

3. How We Use Your Information

We use your data with the same care we devote to crafting your bathroom experience:

• To Process & Fulfil Your Order: To manage payments, shipping (including our Global Delivery options), and returns for products like Bathroom Suites or Commercial Toilets.
• To Provide Customer Service: To respond to your inquiries, manage your account, and provide support.
• To Improve Our Website & Products: To analyse trends and preferences, helping us refine our collection of Modern Toilet & Basin Suites or Bathroom Accessories.
• For Security & Fraud Prevention: As part of our commitment to a secure payment gateway and to protect our business and customers.
• For Marketing (with your consent): To send you information about new products, offers, or design inspirations that match your interests. You can opt-out at any time.

4. Legal Basis for Processing (GDPR Compliance)

For our customers in the United Kingdom and European Economic Area (EEA), we process your personal data on the following legal bases:

• Contract: To perform the contract of sale when you purchase a Cloakroom Suite or Bathroom Furniture.
• Legitimate Interest: To operate our business, provide administration and IT services, ensure network security, and prevent fraud.
• Legal Obligation: To comply with tax, accounting, or other legal requirements.
• Consent: Where you have given clear consent for us to process your data for a specific purpose, such as direct marketing.

5. Data Sharing & Disclosure

Your trust is paramount. We only share your data in the following circumstances:

• Service Providers: With trusted third parties who provide essential services, such as payment processing (PayPal, card processors), order fulfilment, delivery (DHL, FedEx, EMS), and IT support. These partners are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.
• With Your Consent: We will share your data with third parties when you have given us explicit consent to do so.

We do not sell your personal data to any third parties.

6. International Data Transfers

As a global business serving customers worldwide (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside the UK/EEA (e.g., to our delivery partners). We ensure all such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities.

7. Data Security & Storage

Security is at the core of our payment philosophy. We implement robust measures to protect your data:

• Encryption: We use industry-standard 256-bit SSL encryption on our website.
• PCI-DSS Compliance: Our payment processes adhere to the Payment Card Industry Data Security Standards.
• Data Minimisation: We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
• Secure Infrastructure: Our website and data are hosted on secure servers with limited access.

8. Your Rights & Choices

Depending on your location, you may have rights under data protection laws, including:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (‘Right to be Forgotten’): Request deletion of your personal data under certain conditions.
• Right to Restrict or Object to Processing: Request we limit or stop processing your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

9. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. These help us understand if you’re exploring Back to Wall Toilets or Bathroom Accessories, for example.

• Essential Cookies: Necessary for the website to function, such as enabling you to add items to your basket.
• Analytical/Performance Cookies: Allow us to recognise and count visitors and see how they move around our site.
• Functionality & Targeting Cookies: Used to recognise you when you return and to make your experience more personalised.

You can control cookie settings through your browser preferences. Please note that disabling some cookies may affect the functionality of our website.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy occasionally.

Thank you for trusting Victorian Plumbing Shop with your project and your privacy. We are committed to protecting both with the highest standards of security and sophistication.