FAQ

We specialise in modern, sophisticated bathroom solutions designed for transformation. Our range includes:

• Complete Suites & Units: From space-saving Cloakroom Suites to comprehensive Bathroom Suites and Bathroom Furniture Packs for a coordinated look.
• Innovative Toilet Designs: Including Back to Wall and Close Coupled Toilets, space-efficient Cloakroom Toilets, and advanced Japanese Toilets.
• Premium Finishes: We offer curated accessories in finishes like Brushed Brass and Chrome, as well as contemporary Black and Grey toilet brush sets.
• Commercial & Specialist Options: We cater to both residential and Commercial Bathrooms with durable, high-specification products.

Our products bridge the gap between innovative design and practical, everyday sophistication.

Absolutely. We understand the challenges of compact spaces. Our dedicated Cloakroom Suites and Cloakroom Toilets are specifically designed to maximise style and functionality in smaller areas. Our Back to Wall Toilet Units also offer a sleek, space-saving solution by concealing the cistern.

Comfort Height Toilets are designed at a slightly taller height than standard toilets, making sitting down and standing up easier. They offer enhanced comfort and accessibility, aligning with modern ergonomic standards for a more luxurious bathroom experience.

To ensure a secure and convenient checkout, we accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also accept payments via PayPal for added flexibility and security.

No, you can check out as a guest. However, creating an account allows you to track your orders more easily, save your details for faster future purchases, and manage any returns.

Yes. We use industry-standard encryption and secure payment gateways to process all transactions. Your financial data is protected and never stored on our servers.

We proudly offer global delivery to most worldwide destinations (excluding select remote areas in Asia and other isolated regions). We have two clear options:

All orders are meticulously prepared and dispatched from our Newcastle upon Tyne warehouse within 1-2 business days. The final delivery time depends on your chosen shipping method and destination:

• Standard: 10-15 business days after dispatch.
• Free Economy: 15-25 business days after dispatch.

You will receive a tracking number via email once your order is dispatched, allowing you to monitor its journey in real-time.

Important: Our product prices and shipping costs do not include any import duties, taxes, or customs clearance charges that may be applied by your country. These fees are the responsibility of the recipient. We recommend checking with your local customs office for potential charges before ordering to avoid any surprises upon delivery.

We partner with world-leading logistics providers: DHL, FedEx, and EMS. You will receive a tracking number via email as soon as your order leaves our warehouse, providing end-to-end tracking transparency right to your doorstep.

We are confident in the quality of our products. If an item isn’t perfect for your vision, we offer a straightforward 15-day return policy from the date of delivery.

Key conditions for returns:

• Items must be in original, unused condition with all packaging, manuals, and fittings intact.
• You must contact our customer service team first at [email protected] to initiate a return and receive authorisation and instructions.
• Return shipping costs are the customer’s responsibility. We recommend using a tracked and insured service.
• Refunds will be processed to the original payment method once we receive and inspect the returned items.

Please contact us immediately at [email protected] if you receive a damaged or faulty item. We will guide you through the process, which may involve providing photos, and will arrange a replacement or refund as appropriate. In such cases, we will cover the return shipping costs.

We do not offer direct exchanges. The most efficient process is to return the unwanted item (following our returns procedure) and place a new order for the correct product. This ensures you receive your new items as quickly as possible.